Background Information

Background Information: Associated References

  • B. Andersen, J. Howells, R. Hull, I. Miles, and J Roberts (eds), Knowledge and Innovation in the New Service Economy, Cheltenham, Elgar, 2000.
  • K.H. Bennett, M. Munro, N.E. Gold, P.J. Layzell, D. Budgen, P. Brereton, “An Architectural Model for Service-Based Software with Ultra Rapid Evolution”, Proceedings of the IEEE International Conference on Software Maintenance (ICSM) 2001, 6-10 November 2001, Florence, Italy, pp. 292-300.
  • K.H. Bennett, N.E. Gold, P.J. Layzell, F. Zhu, O.P. Brereton, D. Budgen, J. Keane, I. Kotsiopoulos, M. Turner, J. Xu, O. Almilaji, J.C. Chen, A. Owrak, “A Broker Architecture for Integrating Data Using a Web Services Environment,” Proceedings of the First International Conference on Service-Oriented Computing (IC-SOC), Trento, Italy, 15-19 December 2003, pp. 409-422.
  • M. Boden and I. Miles (eds), Services, Innovation and the Knowledge Economy, London, Continuum ISBN 0-8264-4592-2 (hdbck) 0-8264-4953-0 (pprbck)
  • H. Chesbough and J. Spohrer, “A Research Manifesto for Services Science,” Communications of the ACM, Vol. 49, No. 7, 35-40, July 2006.
  • P. Cunningham, C. Grant-Pearce, L. Green, I. Miles, E Uyarra, “In Sickness, in Health and in Innocation: NHS DIRECT – a health sector innovation study” Administration vol. 53 no 3 pp42-65, 2005.
  • L. Eleyan, L. Mikhailov and L. Zhao, “Quality-of-Services in Web Services Architecture,” Ingénierie des Systèmes d’Information, Special Issue on Information Systems Quality, vol. 9, no. 5-6, pp. 185-203, 2004.
  • J. Gershuny and I. Miles, The New Service Economy, London: Frances Pinter 1983, (Japanese translation published Tokyo, 1987)
  • N. Gold, “SOSoRNet: Service-Oriented Software Research Network,” Case for Support, Proposal for EPSRC Grant.
  • B. Holins, “About: Service Design”, available at www.designcouncil.org.uk. 2006.
  • P. Horn, “The New Discipline of Services Science,” Viewpoint, BusinessWeek online, January 21st 2005.
  • B. Jones and A.R. Miller, Innovation Diffusion in the New Economy: the Tacit Component, Routledge Advances in Management & Business Studies, 2006.
  • B. Jones, J. Cullen and A.R. Miller, “European Movement Towards a Competency-based Skills Taxonomy and Personal Skills Profile,” Management of Technology, T Khalil, L A Lefebre and R M Mason (eds), Pergamon - Elsevier Science, 2001.
  • B. Jones and K. Hadjivassilou, “New Methods of Skill Definition and Accreditation", in Identification, Evaluation and Recognition of Non-formal Learning: Agora V, E Guggenheim (ed),CEDEFOP Panorama Series, Luxembourg, 2002.
  • B. Jones, A. Failla and A.R. Miller, “Tacit knowledge in rapidly evolving organisational environments,” International Journal of Technology and Human Interaction, (forthcoming Autumn 2006).
  • M. Lyons, D. Pym, R. Taylor, J. Sairamesh, C. Schulze, L. Svobodova, “NESSI Working Group: Services Sciences & Systems Engineering,” White paper, 2006.
  • C. Martinez and I. Miles, “Inside the software firm: co-production of knowledge and KISA in the innovation process” International Journal of Services Technology and Management vol. 7 no 2 pp115-125, 2006.
  • S Metcalfe and I. Miles (eds), Innovation Systems in the Service Economy, Dordrecht: Kluwer, 2000.
  • B. Monahan, D, Pym, R. Taylor, C. Tofts, M. Yearworth, “Engineering the Polymath,” Position paper. The 2006 National Academy of Sciences Meeting on Innovation in Systems and Services Education Workshop, Washington, April 18th 2006.
  • I. Miles,”Knowledge Intensive Business Services: Prospects and policies” Foresight vol. 7 no 6 pp39-63, Note: this won the “”Highly Commended Award” for 2006 from the Emerald Literati Network.
  • D, Pym, R. Taylor, C. Tofts, “Systems and Services Sciences: A Rationale and A Research Agenda,” Position paper, HP, May 16, 2006.
  • A. Salter and B.S. Tether, “Innovation in Services,” Background paper for Advanced Institute of Management (AIM) Research’s Grand Challenge on Service Science,” 7 April 2006..
  • M. Sako, “Grand Challenges in Services,” GCS Workshop Presentation, Said Business School. Oxford, 19 May 2006.
  • T. Sakao and Y. Shimomura. “A Method and a Computerized Tool for Service Design,” Design 2004 Conf. Cavtat 17-20 May, pp 497- 502, 2004.
  • P. Sampaio and H. Yong, “Unbundling and delivering CRM applications as e-Services: A case study in customer segmentation,” to appear in the International Journal of Services Technology and Management, Special Issue on e-Services Delivery, 2006.
  • P. Sampiao, “Business process design and implementation for customer segmentation e-services”, Proceedings of the IEEE International Conference on e-Technology, e-Commerce and e-Service, Hong Kong. April 2005, pp 228-234.
  • P. Sampaio and H. Yong, “Unbundling and Deploying CRM Applications as e-Services,” Proceedings of 5th Workshop in Enterprise Modelling and Information Systems Architectures, Current Research Topics and Future Perspectives, Lecture Notes in Informatics, Klagenfurt, Carinthia, Austria, Oct 24-25, 2005, issue 75, pp 123-136.
  • A. Sheth, K. Verma and K. Gomadam, “Semantics to Energize the Full Services Spectrum,” Communications of the ACM, Vol. 49, No. 7, 52-64, July 2006.
  • J. Spohrer and D. Riecken (guest editor), Special Section on Services Science, Communications of the ACM, Vol. 49, No. 7, 31-90, July 2006.
  • G. Thomas and I. Miles, Telematics in Transition: the emergence of new interactive services, Harlow: Longmans, 1989.
  • J. Van Helvert and C.J.H. Fowler, “Scenarios for Innovation (SUNA,”. In I. Alexander & N Maiden (eds) Scenarios and Use Cases Stories through the System Life-Cycle. Wiley, 2004.
  • A. van Moorsel, “Grid, Management and Self-Management,” The Computer Journal, British Computer Society, Oxford University Press, UK, vol. 48, no. 3, pp. 325-332, 2005.
  • A. van Moorsel, “Ten-Step Survival Guide for the Emerging Business Web,” Invited paper accompanying keynote, in Lecture Notes in Computer Science, International Workshop on Web Services, E-Business, and the Semantic Web, pp. 1-11, Springer, LNCS 2512, 2002.
  • A. van Moorsel. “Metrics for the Internet Age: Quality of Experience and Quality of Business,” Hewlett Packard Laboratories, Technical Report HPL-2001-179, 2001.
  • I.Wladawsky-Berger, “Innovation in the 21 Century,” The Irving Wladawsky-Berger Lecture at the University of Manchester, 21 March, 2006. Available at www.cs.manchester.ac.uk
  • L. Zhao, L. Macaulay, P. Verschueren, and J. Adams, “Services Science at Manchester: Bringing People, Business and Technology Together,” Position paper, IBM Summit on Service Sciences, Management and Engineering: Education for the 21st Century, New York, Oct, 5-7, 2006. Available at http://www.almaden.ibm.com/asr/summit/papers.shtml.
  • L. Zhao, N. Mehandjiev and L. Macaulay, “Agent roles and patterns for supporting dynamic behavior of web service applications,” Workshop on Web Services and Agent-Based Engineering (WSABE), International Joint Conference on Autonomous Agents and Multi-Agent Systems (AAMAS 04) New York, 2004.
  • Networked European Software and Services Initiative (NESSI) a new industry-driven initiative to establish a platform on software services to underpin R&D work in Framework 7 (http://www.nessi-europe.com).
  • EPSRC Network: Service-Oriented Software Research Network (SoSorNet) (http://sosornet.dcs.kcl.ac.uk)
  • Centre for Systems and Services Sciences (CS3) HP led virtual centre (http://www.services-sciences.org/participants.htm).
  • Grand Challenges in Services, International workshop supported ESRC-EPSRC AIM (http://www.sbs.ox.ac.uk/Faculty/Sako+Mari/GCS.htm).
  • Innovation in Services, Institute of Innovation Research Conference (http://les1.man.ac.uk/cric/aseat2006/default.htm).
  • IBM’s initiative on Services Sciences, Management and Engineering: Education for the 21st Century (http://www.almaden.ibm.com/asr/SSME/summit/ and http://www.almaden.ibm.com/asr/summit/papers.shtml )
  • 1st International Workshop on Methods, Architectures and Technologies for e-Service Engineering (MATeS 2006, Palo Alto – CA) (www.informatics.manchester.ac.uk/mates06/)
  • AIM Services Science Workshop, London Business School, chair Professor Chris Voss, October, 2006