Case Studies in Service Innovation: Two day conference: June 14th/15th 2010
Case Studies in Service Innovation: Two day conference
June 14th/15th 2010
Hosted by SSMEnetUK and Centre for Service Research, MBS
Manchester Business School, MBS West, Lecture Theatre 2.42
The University of Manchester, England
The aim of this event is to bring together practitioners and researchers to celebrate achievements in Service Innovation. In 2009 the UK witnessed the publication of a number of reports in Service Innovation for example ‘Supporting Innovation in Services’ from BERR UK Government Department of Business Innovation and Skills and ‘Hidden Wealth: The Contribution of Science to Service Sector Innovation’ from the Royal Society.
Professor David Rhind, who chaired the Royal Society's report's working group, said:
"The service sector generates between half and three quarters of the world's wealth and accounts for over eighty percent of employment in the UK. Despite this, little research has been done into how innovation, which drives the expansion of the service sector, develops.” July 2009
In this conference we are calling for examples of Service Innovation so that we can share our understanding and experiences to gain insights into how service innovation develops. Contributions will be included in a Case Book and on the SSMEnetUK website .
We have three keynote speakers of international standing in the field who will discuss what service innovation means to them and provide examples from their own experience. The keynote speakers are:
- Stephen K.Kwan, PhD, Professor of Management Information Systems, College of Business, San Jose State University, California, USA
- George Miller, Client Industry Executive and Global Head of Marketing, BT Global Services, London, England
- Ian Miles, PhD, Professor of Technological Innovation and Social Change, Manchester Institute of Innovation Research, Manchester Business School, England
We would like all participants in the conference to submit their own case studies or examples of service innovation, the event is sponsored by SSMEnetUK and the Centre for Service Research at Manchester and there will be no registration charge for participants.
Case studies in Service Innovation can include but are not limited to following areas:
- Innovation at the convergence of manufacturing and services
- Consumer led innovation or consumers as part of the innovation process
- Innovative services associated with sustainability and resource efficiency
- Service innovation in the public sector or voluntary sector
- Service innovation in education and government
- Technology led service innovation
- Service innovation that improves productivity and business performance
- Service innovation that improves the quality of life
- Example of small business service innovation
Participants are asked to submit a two page description of their Service Innovation case using the template below.
Download case study description template.
Contributions will be compiled into a booklet for use at the conference and selected cases will then be published for wider consumption.
Key dates:
Expression of Interest (indicating that you intend to submit a case): April 16th
Submission of the two page case for review: April 16th
Final submission of the case: May 14th
Conference Schedule:
Start 11am Monday, June 14th
End 3.30pm Tuesday, June 15th
All refreshments will be provided for contributors for June 14th and 15th and evening dinner on the 14th
Note we wish all attendees to contribute a case study.
Expression of Interest
Prospective authors who wish to submit a case study, please fill in the Intention to Submit form.
Submission of Case Study and Registration
To submit a case study, please fill in the submission of case study and registration form.
Download case study description template.
Directions
The conference venue is MBS West, Booth Street West M15 6PB.
See campus map for travel directions.
http://www.mbs.ac.uk/aboutus/mbs-campus.aspx
A taxi from Manchester Piccadilly station will cost around £5.
Hotels in Manchester
A list of hotels within walking distance or a short taxi ride from the venue can be found from the link below:
Hotels in Manchester City Centre
Contact point
Lesley Gilchrist, MBS Divisional Assistant,
Lesley.Gilchrist@mbs.ac.uk; Tel: 0161 275 6420 ; Fax: 0161 306 3518