Network Activities

Centre for Service Research Launch Event 22nd April 2009

Official Launch of the Centre for Service Research
Univeristy of Manchester

22nd April 2009
Lecture Hall B10, Manchester Business School East, Booth Street East

The Centre for Service Research at Manchester Business School first came into being almost one year ago and now encompasses over thirty full time faculty members drawn from both business and engineering disciplines. The Centre plays a leading role in the UK SSME1 agenda, bringing together business, universities and government to address the growing needs for research and teaching focused on the service economy; and positions itself among the foremost service research centres in Europe.

The purpose of the launch is to raise awareness of business, universities and government to the research achievements and objectives of the Centre, to obtain stakeholder views of the areas requiring priority attention, and to examine ways in which we might collaborate for mutual benefit.

Conference Venue: Manchester Business School, Oxford Road, Manchester


9.30am Coffee and Registration
10.00am Welcome and Introduction:
Linda A Macaulay, Professor of System Design and Centre Director
10.05am Session 1: Business Perspectives
Introduction: Ruth Boaden, Professor of Service Operations,
Centre for Service Research
10.10am Service Innovation and Performance: A Government Perspective
Allan Mayo, UK Department for Business (BERR)
10.45am Starting a new Service Business
Richard Taylor, Director, Concinnitas
11.20am What Service Science offers to Business
Linda Macaulay, Manchester Business School
12.00pm Lunch, Poster Presentations and Networking in the Atrium
Academic staff and doctoral students from the Centre will discuss their
research achievements and objectives with the aid of poster presentations.
2.00pm Session 2: Research and Innovation
Chair: Ian Miles, Professor of Service Innovation, Centre co-Director
2.05pm Building a Service Research and Innovation Community
Krishna Singh, Director Strategic Programs, Service Science Research,
IBM Almaden, Palo Alto, California
2.50pm Service Research in Germany and the Karlsruhe Service Research Institute
Prof. Dr. Gerhard Satzger, Director KSRI, Karlsruhe Institute of Technology
3.30pm Coffee break
4.00pm Session 3: Challenges for Education
Chair: Dr. Liping Zhao, School of Computer Science and Centre for Service Research
4.00pm Skilling the Nation to respond to the needs of the Service Economy
Patrick Beasley, e-Skills UK
4.35pm The Role of the Centre in developing Service Oriented Education
Dr. Babis Theodoulidis, Dr Claire Moxham, Centre for Service Research
5.05pm The Way Forward
Linda Macaulay, Ian Miles, Centre for Service Research
5.30pm Move to the Atrium
Official Launch of the Centre for Service Research
Professor Michael Luger, Dean of Manchester Business School

Celebratory drinks
Poster presentations
6.30pm Close

Centre for Service Research website:

Hotel Information

The conference venue postcode is MBS East, corner of Oxford Road and Booth Street East, opposite the Royal Northern College of Music, postcode M13 9SS.

See campus map for travel directions.

A taxi from Manchester Piccadilly station will cost around 5.

A list of hotels within walking distance or a short taxi ride from the venue can be found from the link below:
Hotels in Manchester City Centre

Frequently Asked Questions

A list of FAQs can be found from the link below:
Frequently Asked Questions

Last updated: 16th April 2009