Establishing SSME as a new academic discipline: Thought Leadership Workshop 17-18 September 2008

This two day workshop provides an opportunity to connect with leading researchers and practitioners, and to contribute to the development of a new academic discipline. Details of the workshop. 
Presentations available to download:

• Workshop Introduction: by Linda A Macaulay, Manchester Business School
• Keynote: Improving the Framework for Service Innovation and Performance by Allan Mayo, BERR
• Keynote: Service Design and Delivery by Mairi McIntyre, University of Warwick
• Presentation: The Core of Services by Michael Lyons, BT
• Presentation: Service Design and Innovation by Claire Moxham, Manchester Business School
• Workshop Outcome: A Framework for Service Science Curricula by Steve Street, IBM