SSMEnetUK is a network of UK researchers interested in Service Science Management and Engineering. 
SSMEnetUK is funded by EPSRC and supported by IBM, BT, HP, Utilities Exchange Ltd and Abacus Billing.

Service Science, Management and Engineering (SSME) is a new multi-disciplinary research and academic effort that integrates aspects of established fields such as computer science, operations research, engineering, management sciences, business strategy, social and cognitive sciences, and legal sciences (IBM).

In recent years service industries have become a fast growing sector in world economies. Services now account for more than 50 percent of the labour force in Brazil, Russia, Japan and Germany, as well as 75 percent of the labour force in the United States and the United Kingdom. Increasing numbers of commentators suggest that the services industry lacks the rigor of traditional manufacturing and engineering disciplines and the growth in services is changing the way companies organize themselves, creating a skills gap.

These two driving forces—the need for new service skills and more scientific rigor to the practices of services—have led some leading universities and thought leaders in the business world to propose a new academic discipline in services. 

The aim of the SSME network is to bring together researchers in the UK who recognize the need for multidisciplinary services oriented research and education and who will help develop the wider SSME agenda within the UK. 

SSMEnetUK will pioneer this new field by developing a shared understanding of goals and opportunities for research, education, and practice around the SSME agenda.

This website will give access to other researchers and practitioners who are interested in SSME. It also gives you access to repositories and will keep you updated with activities.


More information about the Network
Objectives  | Rationale | Founding members | Challenge | Activities | References