Liping Zhao  / University of Manchester
Service-oriented computing

Bruce Tether  / Imperial College
Service innovation, and collaborative innovation processes involving several organizations. How technologies and work practices inter-relate in innovation activities.

Lydia Lau  / University of Leeds

Jim Spohrer  / IBM
short term -- SSME certificates available to all students of all disciplines and all levels
long term - unified theory of service systems and optimal value co-creation from customer-provider interactions, will require a deep theory of resources life cycle interactions

Darek Ceglarek  / University of Warwick
Product Service Systems in the Life-cycle paradigm;Healthcare service technology

Carlos Eduardo Yamasaki Sato  / University of Sussex /SPRU (Science and Technology Policy Research)
Service Innovation, Service Management, Project Management, Systems Integration, Open Innovation.Now my research is about the impact of Internet-based practices on service innovation capabilities of traditional telecommunications operators (e.g. BT).

Linda Macaulay  / Manchester Business School
Collaboration in B2B service ecosystems; e-business patterns; development of networks of service researchers and practitioners

Dr Claire Moxham  / Manchester Business School
Service design, Service quality, Performance measurement

Kathrin Moeslein  / CLIC - Center for Leading Innovation & Cooperation
See:
http://serviceCLICs.wordpress.com
www.clicresearch.de
www.aimresearch.org
www.wi1.uni-erlangen.de
www.hhl.de

Bouron thierry  / France Telecom
Services Sciences

Nicolas Gold  / King's College London
Service-Oriented Software, Software Engineering, Digital Humanities

Aad van Moorsel  / Newcastle University
IT security and trust, Service provision, Business-driven IT management, Trust economics, Contracts and service-level agreements

Barbara Jones  / PREST/Manchester Institute of Innovation Research, University of Manchester
Service innovation:skills needs of emerging technologies

Ruth Boaden  / Professor of Service Operations Management, Manchester Business School
Service operations management, public sector management, health services research and management

Dr Dong-Ling XU  / DSOM, Manchester Business School
Applying advanced decision theory, technology and methodology for service decision making, including new service design, optimal resource allocatin, and business performance assessment and improvement.

Thapelo Tlhong  / University of Southampton
Service Management, DVB Service, DTT Services, Neural Networks and Knowledge Based Technolgies, CBR, Rule Based etc, Service Level Agreements,

Dr Monika Solanki  / Imperial College London
Web services: Composition and Verification, Semantic Web and its application to Web services, Formal methods: Runtime Verification and Model checking, Agents

Dr David Bamford  / Manchester Business School
Service operations management, health service improvement

Xiaohu Yang  / Zhejiang University
service science, software engineering

Yin Leng Tan  / Manchester Business School
E-collaboration and e-business

Dr. Lorna Uden  / Staffordshire University
Innovation, Knowledge management, SOA, web serices, learning organisations, collaborative working environment, service science, HCI, activity theory for modelling servies

Ip-Shing Fan  / Cranfield University
Effective delivery of service avoiding the organisation and change issues that failed many IT projects.

Steve Baron  / Professor of Marketing
Services Marketing Experiential Consumption

Dr Thorsten Gruber  / The University of Manchester, Manchester Business School, Marketing Group
Service Failure and Recovery, Complaint Management and Complaining Behaviour, Service Quality and Satisfaction in Higher Education, (Critical) Service Encounters, Virtual Services

Rahul Choudaha  / University of Denver
SSME curriculum, SSME program development, Interdisciplinary professional education.

Marlene Amorim  / IESE Business School
Service Process Design/Customer Participation

Brian Chang  / Trend Micro
eService, Consulting service, service development, service innovation

lino cinquini  / Sant'Anna School of Advanced Studies of Pisa (Italy)
Cost & performance management

Vincent Hargaden  / UCD Michael Smurfit School of Business, University College Dublin, Ireland
Service Supply Chains Operations Risk & Resilience Resource Planning/Workforce Engineering

Professor Robert Paton  / University of Glasgow
Services innovation within complex E2E supply chains - in particular barriers to knoledge transfer and the expoitation of change. We are about to launch, an IBM sponsored, centre - Complex Services Innovation Research Network - to address the more socio-technical aspects of services innovation.

Pibin Guo  / Manchester Business School
Service innovation system

Yanuar Nugroho  / Manchester Institute of Innovation Research
Innovation in voluntary sector, non government organisations; new media and organisational change; innovation and sustainability

Dr Nathan Proudlove  / Manchester Business School
systems thinking and modelling service transformation and improvement in the public sector (esp. health and local govt)

Mark Lycett  / Brunel University
adaptive and evolutionary information systems, complex adaptive systems, services science, the conception and use of data/information/knowledge

Babis Theodoulidis  / Manchester Business School
Service Information Management, Service-Oriented Architectures, IT Service Strategy and Governance, e-Service Valuation

Ilias Petrounias  / Manchester Business School, University of Manchester
Business Process Improvement and Optimisation Business Knowledge and Information Management

Gary Graham  / Manchester Business School
Creative sectors, music, newspapers, software

Nikolay Mehandjiev  / Manchester Business School
Service Systems Design and Architectures, Convergent Services, Service Web, User-based Service Discovery and Composition, Services Science, Service Engineering, Semantic Services, Intelligent Service Systems

Pedro Sampaio  / Manchester Business School
Customer Relationship Management, Requirements Engineering, Service-Oriented Design, Data Quality, Information Management

Thomas Burger  / Fraunhofer Institute for Industrial Engineering
Service Engineering, Service Management, Productivity in Services See: www.services.iao.fraunhofer.de, www.servlab.eu

Dong-Han Ham  / Middlesex University
Quality engineering of IT systems, Human factors of service industry ,Model-driven analysis of service systems and service system failures

Christian Cook  / Motorola
To simplify collaborative B2B service ecosystem working environments across E2E Service Supply Chain Operations; to improve our understanding of e-business patterns and network innovation which all require methodologies and techniques a level beyond the accepted ‘Best-in-Class’ to ensure service businesses are more effective and agile for their customers.

Prof. Laszlo Kulcsar  / University of West Hungary
Sociology

Ton van der Wiele  / Rotterdam School of Management, Erasmus University Rotterdam, The Netherlands Business Excellence,
Organisational Change, Management Consultancy

John Matthews  / Comscient Group
Services Marketing, Services Process Innovation, Services Automation, Agile Service Operations, Knowledge-Based Services, Professional Services Delivery

Dr Debbie Keeling  / Manchester Business School, University of Manchester
e-health, e-commerce, role and impact of online communities in service provision, social support networks, motivation, innovation, supporting tailored service delivery through novel technologies

Chris Raddats  / PhD researcher at MBS
How traditionally product-centric companies are using services to create market differentation

Wilhelm Taurel  / AFSMI German Chapter
Service Engineering, Service Management, Service Innovation, Service Research Solution Management

Laura Salciuviene  / Manchester Business School
Contemporary consumer behaviour and marketing in virtual environments

Professor Ying Liu  / Homerton College, Cambridge / Haerbin Institute of Technology
Management of Service Oriented Systems Service Meta-synthesis Service Solution Architecture Service Oriented Architecture Policy-based Architecture Technology, Policy and Services Public Social Services

Jeremy Cox  / Manchester Business School Alumnus
Customer Centricity Actionable Customer Insight Sense and Respond - Adpative Enterprise

Andrew Price  /  Institute of Digital Innovation - University of Teesside
Service Science, Service Design and Service Innovation.

Corrado lo Storto  / University of Naples Federico II, School of Engineering, Italy
Risk and project management new product development innovation and technology management supply chain management knowledge management

Ahmad Beltagui  / Nottingham University Business School
The implications of a transition to service strategy on the management of design activities.

Micheal Hall  / 
Service Design, Experience Design, Visual Identity and Design of the Future

Terry Mahoney  / Selex Galileo
Soft Systems Methodology, Customer Intimacy strategies, scenario planning

Panos Desyllas  / MBS
service innovation, novel business methods

Dr. Arni Halldorsson  / University of Southampton
Supply Chain Management, Sustainability Outsourcing,Buyer-supplier relationships

Dhruw Joshi  / Design of Global IT Service Solutions for Hewlett Packard
Service Levels, Service Management , Service Oriented Architectures

Darek Ceglarek  / University of Warwick
integration of service, manufacturing and design; data mining; quality control, product lifecycle management; 
http://homepages.cae.wisc.edu/~darek/
http://www2.warwick.ac.uk/fac/sci/wmg/about/centres/digitallab/
http://www2.warwick.ac.uk/fac/sci/wmg/about/people/profiles/djc/

Dr Mahi Lohi  / University of Westminster
Relationships between services and technologies

Peter Ward  / IBM (UK) Ltd
SSME as a way of formalising the services businesses need to deliver and managing them from creation through delivery and to withdrawal.

Sue Black  / University of Westminster
Computer science, software engineering, matching market relevance/industry needs with computer science education, supporting and encouraging women to study and work in computer science/IT

Zubin Sethna  / University of Westminster (Westminster Business School)
Elements of  'Service Management' in the interplay between marketing, entrepreneurship, ethnicity and consumption

Amy Grove  / The University Of Warwick
Service design and delivery, particularly within the context of healthcare and healthcare management

Clive Helm  / Westminster Business School
Brand management and delivery. The design and delivery of brand experiences in international consumer and business to business markets.